FAQ

FREQUENTLY ASKED QUESTIONS

If you can't find your answer below, don't hesitate to email us at thetruthdoctor@befulfilled.net or call us 888-301-4158.

 Q. How do I track my package?

A. Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!

 

Q. How long will it take to receive my order?

A. We will ship your order within 3-5 business days at the longest (most orders go out much sooner than that). Once it ships it usually takes 5 - 7 business days to get to you (sometimes more, sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse, it is out of our hands. However, some graphics are print-on-demand and could take 7-10 days to ship.

 

Q. How do I use a discount code?

A. During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!

 

Q. How do I use my gift card or store credit?

A. On the second step of checkout, you will place the code in the Gift Card box and click "Apply."

 

Q. Can I use more than one discount code on an order?

A. Our system will only allow one discount code to be used on an order.

 

Q. How do I edit my cart?

A. Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!

 

Q. Who pays for the duty fees and/or taxes on international shipments?

A. Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than the USA will be the responsibility of the customer.

 

Q. How much is international shipping?

A. Shipping Internationally is available for a $10 flat rate.

 

Q. How much are shipping rates?                                       

A. All products will leave our warehouse within 3-5 business days. Standard shipping is $5. Expedited shipping is available for $8. Express shipping items will leave our warehouse within 24 hours. Pre-orders, pre-sales or other items that are noted on the listing may take longer to ship out. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.

 

Q. Can I shop at your warehouse?                                                             

A. Unfortunately, because we are an online company with many orders being processed at once, we are not set up for browsing.  

 

Q. Can I change my order?                                                             

A. Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet.

 

Q. Are your products ethically sourced?                                                             

A. Yes, we are committed to only work with the most ethical factories. Every manufacturer is ensured through their local government that all safety and labor requirements meet required standards. We believe in a fair wage and good working conditions for all workers. 

Q. How long do I have to return an item?                                                             

A. Products must be returned within 30 days of the purchase.  International orders are final sale items and cannot be returned.